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JUST YOU IS PART OF G TOURING LIMITED

G Touring Limited (Company number 04956006)

Registered office: Compass House, Rockingham Road, Market Harborough, Leicestershire LE16 7QD

Essential Information published September 2014

IF YOU CANCEL YOUR HOLIDAY

If you wish to cancel your booking after it has been confirmed the lead name must notify us (or your travel agent) of the decision  as soon as possible. Any notification by telephone to our Service Centre must be followed up in writing or by email within 24 hours by the lead name to confirm the cancellation. Email cancellations to Customercancellations@justyou.co.uk. As  we incur costs from the time we confirm your booking and may be unable to resell your holiday, the cancellation charges shown in the  table will be payable depending on when notification of cancellation (in accordance with these requirements) is received. Charges for  optional services including, but not limited to, insurance premiums, visa charges, excursion charges and amendment fees are not  refundable in the event of cancellation.

Cancellation Charges                                                                                    

Cancellation charges for all Just You Holidays except Just You UK City and Just You UK Christmas Market breaks
Period before scheduled departure date within which notice of cancellation is received by us If you cancel your holiday, cancellation charge shown as a % of holiday price
More than 75 days before departure Loss of deposit only
43 - 74 days 50% of holiday price
29 - 42 days 75% of holiday price
15 - 28 days 90% of holiday price
Day of Departure - 14 days 100% of holiday price
Cancellation charges for Just You UK City and Just You UK Christmas Market breaks
Period before scheduled departure date within which notice of cancellation is received by us If you cancel your holiday, cancellation charge shown as a % of holiday price
More than 28 days Loss of deposit only
08 - 27 days 50% of holiday price
Day of departure - 7 days 100% of holiday price

PLEASE NOTE

If you paid an additional charge at the point of booking to secure specific services such as to cover the cost of a flight with a low  cost carrier (or to secure a special airfare or upgrade) or any other service, this cost is non refundable in the event of cancellation as  100% cancellation fee may apply as soon as the booking is made and the ticket is issued. Please ask for full details on cancellation charges at the time of booking but the scale of charges shown will be calculated on a % of the cost of all other arrangements and the non-refundable charges will be added to that cancellation charge to give the total charge.

Where any cancellation reduces the number of full paying party members below the number which the price and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.

Please check your insurance policy to see if you are covered to claim back any cancellation charges paid to us.

INSUFFICIENT BOOKINGS

Occasionally, we do not receive sufficient bookings to run an individual tour date. In the unfortunate event that we are forced to  cancel a tour for this reason, we will do so before the date that your balance payment is due. Clearly, we do not wish you to be  disappointed, so wherever possible, we will always try our very best to offer you a suitable alternative holiday.

OUR PRICE PROMISE

We guarantee that absolutely no surcharge will be added to the price of your holiday once your booking has been confirmed  irrespective of any subsequent fluctuation in currency exchange rates or, increases in international air fares or increases in other  costs associated with the holidays. In return for this guarantee and its risk to us we shall not be able to make any refunds in the event  of favourable exchange rate variations or other decreases in costs which may result in a reduction in the selling price. This price  guarantee does not apply to any optional services including, but not limited to, insurance premiums, visa charges, excursion charges and amendment fees. For bookings made within the balance due date and prior to confirming your holiday we reserve the right to  notify you of any increases to your holiday price as a result of any additional costs we may be charged.

Prices shown in our brochures are believed correct at the time of publication. We reserve the right to change prices from time to time. Accordingly, it is possible that  when you book your holiday the actual price may have gone up or down. If the price of your holiday has changed, the correct price will be confirmed at the time of booking. We reserve the right to correct errors at any time.

Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing regrettably errors do occur. You must therefore ensure you check the  details of your chosen holiday with us at the time of booking.

Verbal and website price quotations will be regarded as provisional until  confirmed in writing on your Confirmation Invoice. In the unlikely event of an administrative error resulting in incorrect prices being displayed on the website, we reserve the right to correct the price. In such cases we will offer you the opportunity to either pay the  correct price or we will make a full refund of any money you may have paid.

HOLIDAY AVAILABILITY/PRICES

All holidays featured in our brochures are subject to availability and prices are based on economy flights and sole occupancy of a  room with private facilities unless otherwise stated.

ADDITIONAL HOLIDAY INFORMATION

We have included as much information as we can to help you select your holiday. Around 15 weeks prior to departure, we will  send you further information to help you prepare for your trip.

About ten days before you go away, we will send you your holiday  documents. This will include details of where you will be staying, confirmed departure and return times.

If you need any further information before choosing your holiday, one of our Holiday Advisors will be happy to help.

PASSPORTS, VISAS AND HEALTH REQUIREMENTS

It is your  responsibility to ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in  obtaining such documentation must be paid by you. You must ensure that you have a valid passport with an expiry date of not less  than 6 months after your date of return. We regret we cannot accept liability if you are refused entry on to any transport or into any  country due to failure on your part to carry correct documentation. You must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through  which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other  financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

If you are currently not in possession of a valid passport please make sure you leave plenty of time before your holiday to  apply for this document. If you are 16 or over and do not have a passport, you should enquire at your nearest Passport Office. Our recommendation is that you should apply for one at least three months before your holiday.

Health and safety overseas
Health facilities, hygiene and disease risk can vary considerably  around the world and travel to certain countries may make it advisable, or even compulsory to be vaccinated against certain illnesses.  Therefore, it is essential that you take professional advice about vaccinations and other health precautions at the time of booking. Do bear in mind that certain inoculations and preventative measures such as malaria protection may need to be taken well in advance of  your departure.

As requirements can change, we recommend that you re-check the situation closer to your departure date.

Details are available at https://www.canada.ca/en/public-health.html.

PUBLIC HOLIDAYS

Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Muslim countries may result in a reduction of facilities, services and  entertainment. We suggest that you take this into consideration when selecting your departure date. The dates known to us at the time of going to press include:

Independence Day (USA) 4th July 2017
Canada Day 1st July 2017
Thanksgiving (Canada) 9th Oct 2017
Diwali (India) 19th October 2017
Thanksgiving (USA) 23rd November 2017
Hindu Holi Dye throwing feast (India & Nepal) 13th March 2017
Memorial Day (USA) 29th May 2017
Ramadan 27th May - 25th June 2017
Rosh Hashana 21st - 22nd September 2017
Yom Kippur 29th - 30th October 2017
Succot 4th - 11th October 2017
Republic Day (India) 26th January 2017
Mahatma Gandhi’s Birthday (India) 2nd October 2017

The appropriate Tourist Offices are happy to supply more detailed information.

ALTITUDE & ASSOCIATED HEALTH PROBLEMS

On certain tours in this brochure you will travel to high altitude. This should not be a problem, although everyone should take it easy at first. If you suffer from heart or respiratory conditions or have any other concerns please consult your doctor.

WEATHER

World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.

The following Essential Information is for customers travelling to ALL destinations

BAGGAGE HANDLING AND ALLOWANCE

The baggage allowance for most holidays in our brochures is 44lb (20kg) per person, plus hand luggage, although this varies with the airline. Details can be found with your holiday documents.

HOTEL PORTERAGE

Porterage for one bag per person is included on most of our holidays as stated on the holiday page.

YOUR TOUR MANAGER

On the majority of our holidays you will be escorted by a knowledgeable Tour Manager. Please be aware of the following:

• On  some of our holidays your Tour Manager will meet you at your overseas arrival airport, on others they will meet you at the first hotel.

• Your Tour Manager may not accompany you on your homeward transfer to the airport but they will advise you of the arrangements made.

COACH SEAT ALLOCATION

On all our holidays that include travel by coach we operate a rotational seating policy. All customers are expected to abide by this policy and adhere to the instructions given by the Tour Manager to ensure that all customers on the tour are given the opportunity to move seats.

EXCURSIONS

We want to give you the opportunity to see as much as possible of the countries you are visiting, so there will nearly always be a  selection of optional excursions. Where a pre-bookable package is available, as indicated on the holiday page, this is offered at a discounted price. Alternatively you can book & pay your Tour Manager or Local Guide in resort. Any optional excursions will of course operate subject to demand, traffic and weather conditions. Changes to the advertised excursions programmes are rare, but we do reserve the right to change excursions or amend the prices at any time.

HOTEL ACCOMMODATION

The prices in our brochures are based on sole occupancy of a room with private facilities. Our reference to ‘Hotel’ covers all accommodation and does not necessarily distinguish between local classifications such as ‘Motel’ or ‘Inn’. It may occasionally be  necessary to accommodate you in a different, but equal standard of hotel to that featured in the brochure. If this is known before  departure, we will, of course, advise you.

Smoking Rooms: If a smoking room is specifically requested we will try to book one for you, but cannot guarantee that one will be available. Many hotels are non-smoking therefore smoking rooms may be unavailable.

HOLIDAY INSURANCE

It is a condition of booking that you are adequately insured when travelling abroad.

Before departure we will require you to give us details of your travel insurance company and the policy number.

You must ensure that your policy as a minimum covers cancellation for the total value of the holiday, delay, curtailment, medical charges and repatriation costs for not less than £5 million. You shall be responsible for indemnifying us in full in respect of any costs that we incur as a result of your failure to have adequate, appropriate and comprehensive travel insurance. We reserve the right to decline any booking where adequate insurance has not been arranged.

DELAY PROTECTION

If flights are cancelled or delayed, airlines normally have an obligation to look after you. We’ll do our best to ensure that they meet their obligations.

Dependant upon the length and nature of the delay, these obligations include providing you with meals and hotel accommodation, assuming always that those services are available.

If the airline will not provide you with these services, most holiday insurers will cover you if you are required to pay for them yourself. It is essential when choosing a holiday insurance policy that it  provides you with cover in this important area.

Where the airline that you’re travelling with won’t provide meals or accommodation in the event of delays, we will do our best (subject to availability) to offer you these services at the lowest possible price. It will be your responsibility to pay for these services at the point that you receive them, and to obtain receipts to enable you to make a subsequent claim against your insurers.

Under no circumstances will we be liable to meet any costs should such an event arise.

In the event of your return flight being delayed, we will return you to your final contracted destination. This responsibility is limited to flying you with the same airline in the original class of travel. We won’t be responsible for meeting the cost of any other arrangements.

NO SMOKING

Smoking (including electronic cigarettes) is not allowed at any time on board our coaches, including transfers within Britain. We  sincerely hope that smokers will understand the reasons for this decision. Of course, you can enjoy a leisurely smoke during the  regular refreshment stops or within the designated areas on board Ocean or River cruise vessels. Smoking is not allowed on any flights and only in designated areas at the airport.

ABOUT OUR FLIGHTS

Flight inclusive tours: The guide prices for the flight inclusive tours set out in this brochure are based on planned group flights from London. The actual selling price may vary from that published due to numerous factors including but not limited to, additional taxes or fuel surcharges being introduced, the airline only allowing us to hold limited number of seats at a pre agreed group rate, or because alternative flights are being used.

Limited availability seats: Where indicated on specific tour price panels, holiday prices are based on limited availability special air fares. Whilst these fares are correct at the time of going to press, they may have sold out by the time you make a booking. In this case, further seats will usually be available at a supplement. Such supplements, if any, will be confirmed at the time of booking.

Group flights: A group flight is one where we normally hold a block or allocation of seats with a given airline for a  specific tour or departure date. The vast majority of our group flights depart from London.

Does the whole group travel on the group flight?
Not necessarily, there are a number of reasons why some customers may travel on different flights, such as:

Regional Airports - We are keen that customers are able to substitute our group flights for a flight that is more convenient for them. Many of our  customers live outside of the London catchment area, and as such we are keen to offer the chance for them to travel from an airport more local to them. We attempt to detail many of these choices in our brochures but at the time of print, many schedules remain unpublished by these carriers and this is offered as a guide.

Late Bookings - Any flight seats held as a group allocation which remain unsold by a given date (usually 12 weeks prior to departure) have to be given back (released) to the airline at that stage. Group flights are therefore rarely available after this release date.

By booking early, you maximise your chances of getting on our group flights which ensures you are getting the benefit of our group costs and also reduces the chance of you ever having to pay any flight related supplements or additional costs.

Seat Allocation - Airlines are increasingly reluctant to offer tour operators full allocations of seats for our tours. Consequently when we are limited to the number of group seats we have we may have to source alternatives for some customers. Occasionally this comes at a higher price.

ALTERNATIVES TO GROUP FLIGHTS

If you would like to travel from a UK airport but we are no longer holding a group allocation of seats, or if the group allocations have sold out, it may be that we can still book extra group seats on an ad-hoc basis. If the group rate is not available we may have to charge a supplement or look for alternative airlines.

CONNECTING FLIGHTS

We can offer two options for customers wishing to fly from an airport outside London. We can, where available, arrange domestic flights from regional airports to connect with some flights we use from London. The flights may be flexible so if your international flight changes we might be able to change your regional flight (subject to availability). Connecting flights may also allow for you to check in your baggage at your local airport for the whole journey.

In many cases for a supplement we are also able to offer international flights  departing from airports across the UK. Our Holiday Advisors team are on hand to look into the best option for you.

Where an  alternative international flight is booked (i.e a flight that is not part of our group allocation) any difference in the price between the flight booked and our own group allocation cost will be passed on to the customer in the form of a supplement.

FUEL SURCHARGES/ENVIRONMENTAL TAX

Airlines generally pass on any fuel price increases to their customers as and when they occur. This is either done directly or via  tour operators. Due to the volume and size of these increases we occasionally have no choice but to pass on all or part of these  directly to our customers. You will be informed of any fuel related surcharges or new and additional taxes, airport or security charges  in place or other sums payable in addition to the advertised brochure price at the time of booking.

FLIGHT ROUTINGS

We use a number of indirect flights which may require you to change planes en-route. This may be because we cannot obtain a  block allocation of seats on a direct flight or it may be the only option. If you are interested in booking a direct flight at a supplement  (where available) please ask one of our Holiday Advisors.

SPECIAL REQUESTS

We will always do our best to help and will pass on your request to the service provider (such as an airline) but we cannot  guarantee that we or they will always be able to meet your needs. These special requests are not covered by our booking conditions so from a legal point of view are not part of your holiday contract with us.

FLIGHT MEALS

Although meals are provided on most international flights, you should be aware that there is a trend toward them not being  included on shorter flights, and particularly those within Europe. We therefore cannot guarantee that meals will be provided on all  flights. If you have any special dietary requirements, please let us know at the time of booking so we can ensure this request is sent  through to the relevant airline, but we cannot guarantee that the airline will be able to meet the request. Please note: we cannot  guarantee that the airline will be able to fulfil your request for a special dietary meal and any such requests are not a condition of  booking. If you require a special dietary meal due to an allergy such as a nut allergy we will need you to fill in a medical questionnaire  to send to the service provider. The airline will not be able to guarantee that their aircraft / meals are 100% nut free and will require you to carry any special medication (such as an EpiPen) in your hand luggage.

FLIGHT SEAT REQUESTS, AIRLINES, TRAINS AND COACHES

We strongly recommend (particularly if you are flying economy class) that you check in early if you have particular seat requests. Just You has no control over the allocation of seats by the airline, train company or coach company. Even if a request has been made  with the supplier to pre-book seats, no guarantee can be made that they will be available on departure. The provision of particular  seats does not constitute a term of your contract with us. Please note that suppliers operate older and more modern aircraft / vehicles within their fleet and we cannot guarantee which type you will travel on as this may be subject to change and general availability. Although some airlines / train companies offer the ability to book seats on line this may not be the case when booking a holiday through us, as we offer holidays based on special tour operator fares and booking conditions. If this is particularly important to you then please ask about our upgrade options.

CHANGE OF AIRLINE

Due to the ever changing nature of the airline business, airlines selected and used for our tours can change after your booking is made, as can flight schedules and timings. Block allocations of seats can sometimes cease to be available. This can be for a number  of reasons such as the airline withdrawing the flight or operating with smaller aircraft than first planned. Where this is the case we will endeavour to find an alternative with the same carrier or similar flights with another carrier.

FLIGHT SCHEDULE CHANGES

When you book one of our flight inclusive tours, your holiday confirmation will contain provisional flight details. We aim to make  this as accurate as possible from the start, however the timings or the flight numbers can change several times before departure. We  will monitor all changes and inform you as soon as possible if there is a change which affects you departure by a considerable time or  moves the tour to a different day or significantly affects the tour itinerary. Final timings will be sent about ten days before you travel.

AIRLINES AND AIRCRAFT

All prices in our brochures are based on air travel in economy class. Passenger travel on scheduled airlines is provided under the  conditions of the airline, for a copy of these terms and conditions please go to the appropriate airline’s website. The aircraft used on  our tours will include Boeing, Airbus or any other aircraft types at the discretion of the relevant airline. We reserve the right to  substitute an alternative airline or aircraft type if required to do so for reasons beyond our control.

These brochures are issued on the sole responsibility of the tour operator. They are not issued on behalf of the airlines whose services are used in the course of the tour.

AIRPORT TAXES

Any airport taxes and security charges which are payable in advance and therefore form part of the scheduled air ticket have been calculated at the time of printing and included in the price of your holiday. These include the UK Government Airline Passenger Duty  and various overseas airport airline charges where applicable.

At some airports, there are also passenger charges which are payable locally. Where possible these will be paid by us on your behalf and included on your confirmation invoice.

HOLIDAYS BY RAIL

Where your holiday includes rail travel, it is in Standard Class unless otherwise stated. Please note that we are unable to provide  porterage at stations and you will be required to handle your own luggage. You can choose to upgrade your seats on Eurostar to Standard Premier. This upgrade also includes first-class tickets for the remainder of your journey aboard local trains, where available.

OCEAN AND RIVER CRUISE HOLIDAYS

River vessels and cruise ships enforce the highest standards of cleaning and sanitation in order to prevent the spread of viruses and disease. In most cases, prior to boarding, you will be asked to complete a medical form confirming you are not ill or have not been ill prior to boarding the ship. If you experience any gastrointestinal symptoms on board, you may be confined to your cabin until your symptoms are clear. This action is to protect all passengers on board and contain the spread of any virus.

We reserve the right at any time to ask passengers to produce medical evidence of fitness to travel, this may include the submission of any required medical certificates.

Any passenger boarding a ship at initial embarkation who has not filled in the required pre-boarding health declaration must inform us of any sickness and/or diarrhoea experienced less than 72 hours prior to embarkation. In the interests of passenger safety we reserve the right to refuse boarding at our discretion. In such circumstances passengers will not be entitled to compensation.

RUNNING ORDER OF ITINERARY

Occasionally we may have to make changes to the running order of your holiday itinerary. This could be due to a number of  reasons such as public holidays, weather or traffic conditions, and may sometimes be at short notice. On the rare occasions that this happens we will act in the best interests of our customers to ensure the enjoyment of your holiday is not impaired.

TAILOR-MADE ADD-ONS

Once you have booked your package tour for an initial non refundable fee of £25, our Specialist Sales Team can help you to craft your perfect tailor-made add-on and make the arrangements for you. Please note: Additional charges will apply for accommodation  and changes to your flight may also incur extra charges. Please ensure your travel insurance covers you for the whole duration of  your holiday, including any add-ons.

BROCHURE DETAILS

We have taken great care to ensure that the details in the brochure are correct at the time of publication. Please bear in mind, however, that the availability of certain services may vary, particularly outside the high season period. This may be for a variety of  reasons. For example, lifts need servicing, swimming pools must be cleaned, and outdoor amenities such as chairlifts and cable cars  can be affected by weather or lack of demand. Any optional excursions will, of course, operate subject to demand and weather  conditions.

It should be noted that our itineraries in China have been designed in close collaboration with the Chinese State Tourist Authorities, who do reserve the right to occasionally make changes to the accommodation, sequence in which cities are visited, duration of time spent in each city, and mode of transport, due to local conditions. Just You cannot be held responsible for any such alteration, although you can rest assured that we would handle any such amendments in your best interests.

WHAT THE HOLIDAY PRICE INCLUDES

Please refer to the panel on each page which details the items included in the price of each particular holiday.

CUSTOMERS WITH SPECIAL REQUIREMENTS

Equality Act 2010:

“The Act makes it unlawful for a service provider to discriminate against a disabled person by refusing to provide  any service which it provides to members of the public.” This law applies to services provided in the UK and not those provided  overseas. However, we believe in trying to make our holidays as accessible to as many people as possible. If you tell us before you book of any special needs or medical conditions you have, we will do all we can to accommodate you. This includes making any reasonable adjustments to the holiday itself. If your or any member of your party’s situation changes after you have booked you must  let us know straight away.

Whilst we will endeavour to make any reasonable adjustments to the holiday itself, sometimes this may not  be possible. Examples where we might not be able to make a reasonable adjustment include:

• Providing wheelchair access ramps to overseas hotels in remote locations

• Our staff pushing a customer in a wheelchair throughout the duration of the holiday

It is your responsibility to tell us before you book whether you have any special needs or medical conditions, which might affect your ability to  take part on our holidays. A reasonable level of fitness is required for our holidays as some walking can be involved. If you are in any  doubt about the suitability of any of our holidays please just ask but it is vital that you seek confirmation from your own Doctor to establish that you are sufficiently fit to travel and to undertake the exercise during your tour. Where we can we will make any  reasonable adjustments however where we cannot make such adjustments we may have to refuse your booking.

It is our intention to try and make our holidays as accessible to as many people as we can, especially those with disabilities. We cannot do this if you don’t tell us of your needs, so please mention any relevant information to us before you book. In particular to establish:

(i) Any special requirements for air, coach, ferry or cruise ship travel so these are passed to our suppliers;

(ii) That we are aware whether your mobility may be limited or that you may need any assistance on any part of the tour;

(iii) Whether you are taking medication and might require medical attention during your holiday;

(iv) Whether there might be any pre-existing medical conditions that should be disclosed  to your insurer (or to the insurer recommended by ourselves) and which could result in your insurance being invalidated. We have  arranged a special insurance travel policy for those customers with pre existing medical conditions and would recommend that this or a similar policy be purchased prior to travel.

It is your responsibility to check your health and fitness to travel with your own Doctor  before you book and we would recommend that you seek this confirmation and send it to us. We will endeavour to assist with any  special requirements and can also advise against certain tours and excursions that may be challenging for a customer with particular  medical issues. Please call and and ask for our Special Services Team and we can arrange to advise you of the pre travel medical clearance that you should clarify with your Doctor. We will assume, unless you tell us otherwise, that all members of the party are in a good state of health to participate in the holiday.

If you do not tell us about any special needs or medical conditions and we find ourselves in the position where you are at your UK departure point or on holiday and unable to participate fully, then we reserve the right to:

• Organise extra assistance or make any adjustments so you can continue with the holiday, and pass on the costs of doing this to you.

• Arrange your return to the UK, or to your home address if you haven’t left the UK, and pass on the costs of doing this to  you.

We very much hope that all our customers will be completely open, honest and upfront with us so the above situation does not  occur. However, we do reserve the right to take action in the interests of your health and safety and the health and safety of our staff and other customers should we need to.

BEHAVIOUR

We expect all of our customers to have consideration for other individuals when travelling on our tours and to treat all our staff and  fellow customers with respect. If in our reasonable opinion or in the reasonable opinion of any such person either in authority or from one of our suppliers (such as an airline) believe you to behave in such a way as to cause or be likely to cause danger, upset or distress to any of our staff, fellow customers or a third party, or your behaviour or actions impact on the smooth running of the tour, we are without prior notice entitled to terminate the holiday of the individual concerned. In this situation the individuals concerned will be  required to leave the tour, accommodation or other service. We will have no further responsibility toward such individual(s) including  any return travel arrangements or alternative accommodation, transfers etc. No refunds will be made and we will not pay any expenses incurred as a result of the termination.

WALKING

To help you choose the right holiday for your individual needs we indicate at the end of each holiday description the level of  walking required to maximise your enjoyment of the holiday. We point out where you might be required to walk in areas of rough  ground, gradients and steps, and we highlight holidays which may not be suitable for customers with limited mobility.If you would like further advice please speak to one of our Holiday Advisors.

GROUP DEPARTURES

Please ask our Groups Department for details by calling 0845 7585 007.

TICKETS AND TRAVEL DETAILS

You will receive your tickets and full travel documents approximately ten days before departure.

DATA PROTECTION

At Just You we are committed to protecting your privacy. Our data protection policy sets out how we will use your personal data after it has been collected by us through our website, brochures, speaking to our customer services staff or otherwise. This policy may  be updated from time to time and we will contact you if there are any changes.

BOOKING CONDITIONS

For a full copy of our booking conditions please contact us.

Where there is a conflict between these additional terms and the Booking Conditions, these additional terms shall govern.

OUR RESPONSIBILITY FOR THE ENVIRONMENT

Concern for the environment has become a major issue, particularly the impact of how we live our lives on the world around us. Every time we switch on the heating or travel somewhere we are adding CO2 to the atmosphere and many people are now realising that they can do something to reduce their impact on a very personal level. As a  result, and in response to suggestions from many of our customers, we have been looking at ways in which we can all help.

Reducing our impact
To reduce greenhouse gas emissions like CO2 and prevent further damage to our environment it is possible to ‘offset’ the effects of travel particularly when we fly. Carbon Offsetting means donating money to projects specifically set up with the aim of reducing the level of CO2 in the atmosphere thus making your travel ‘carbon neutral’. Typical projects include: Reforestation – absorbs CO2 from the atmosphere as the trees grow.

Renewable energy sources – replaces non renewable fuel such as coal and oil.

Energy efficiency – reduces the amount of fuel needed.

To demonstrate our commitment, we pledge to offset the carbon emissions of flights for our staff when researching and planning our holidays.

Furthermore as a responsible company we have taken steps to minimise our pollution and energy loss and conserve natural resources wherever possible. We recycle as much as possible (paper, cans and many other items), use the latest technology to ensure that we are energy efficient and encourage staff to minimise electricity and other fuel consumption wherever possible.

We are also pleased to work in partnership with print and paper companies  who have clear environmental policies in place. Our key suppliers either hold, or are working towards, ISO 14001 accreditation, an  international standard for controlling and improving environmental performance. Furthermore our paper supplier is committed to sourcing materials that originate from well-managed forests with credible and audited certification standards.

If you would like to offset your CO2 emissions we suggest using our preferred partner Climate Care. To calculate the impact of your holiday, use the calculator on their website www.climatecare.org. Your payment, which is of course entirely voluntary, may be much less than you think.