Seamless Transfers with Just You

Enjoy a hassle-free start and end to your solo adventure with our dedicated transfer service. You’ll be met by a friendly face as you land, and you can get your vacation started without having to find your own way to your first hotel.

Why Choose Our Transfer Service?

Reliable Arrival

When you land at your destination airport, you’ll be met in the arrivals hall by either your Just You Holiday Director or one of our local representatives who will be displaying a Just You sign so you can easily locate them.

Stress-Free Departure

When it is time to say goodbye at the end of your tour, your Holiday Director will coordinate your transfer timings and details to get you back to the airport smoothly and in plenty of time for your flight.

Direct to Your Hotel

Our transfer service provides direct transport between the airport and your first and last hotels, meaning you’re arrival is perfectly aligned with your tour’s official start and end dates.

Shared Adventure

You can also share your transfer with fellow travellers arriving on different flights, providing a great opportunity to connect with people on your tour while you make your way to your first hotel.

Transfer FAQs

How do I book my transfers?

If you are booking over the phone with one of our team, your transfer will be added as your vacation booking is confirmed.

If you have made a booking on our website, then just drop us an email on northamerica@justyou.com and our team will be in touch to arrange your transfer.

You can add a transfer to your booking anytime until 45 days before the start of your vacation. Just email us and we’ll make all the arrangements.

Are transfers included in my holiday price?

Our vacation price excludes any arrival or departure transfer. Our helpful team will be able to provide you with a quote just https://www.justyou.com/contact-us/

The price of your transfer will be added to your vacation balance. If you have already paid your balance and it’s more than 45 days before the start of your holiday, then we’ll just take payment when it’s booked.

What information do I need to provide for my transfers?

To make all the arrangements for your transfer, we do require the following details for all transfers:

  • Flight Date and Flight Time

  • Airline Name and Flight Number

  • Arrival/Departure City and Airport Code

The quickest and easiest way to provide your flight details is through our Good to Go portal in the Flight Information Section. You can find links to this in your holiday documentation or log onto your account on our website https://www.justyou.com and complete your details.

If you are unable to add or edit your details, no worries, you can let our team know at the at northamerica@justyou.com

If you have booked with a Travel Agent, please contact your Agent.

Where do I meet my transfer at the arrival Airport?

If you have booked our Transfer Service to the first hotel here are the joining instructions -

On arrival at your destination airport, you will be met by either your Holiday Director or a Local Representative, who will be waiting for you in the arrivals hall displaying a Just You board.

Where flight arrival times are similar, transfers to resort may be combined, so there may be a short wait whilst other customers arrive and collect their baggage.

If you are at the arrival airport and unable to locate your transfer please contact our Operations Team are on standby 24/7 to offer support on +44 1858 414 007.

How will I join my transfer from the hotel to the airport?

For a transfer from your last hotel to the airport, your Holiday Director will provide your details before your final day.

My flight is delayed, what should I do?

By providing your flight information, our local team can monitor your incoming flight. If your flight is significantly delayed, cancelled or if you are moved to a different flight number, please notify us immediately as we will need to update and/or reschedule your transfer.

You should contact our Operations Team who are on standby 24/7 on +44 1858 414 007 to provide assistance in case of any delays on your day of travel.

Please note - where there are significant delays, additional charges may apply.

My flight details have changed, what should I do?

If your change is within more than 45 days of the start of your vacation with us, the quickest and easiest way to provide your updated flight details is through our Good to Go portal. You can add all your details to the Flight Information Section.

You can find links to this in your vacation documentation or log onto your account on our website https://www.justyou.com and complete your details.

If the start date of your vacation is within 45 days, please contact our team immediately. Our contact details can be found https://www.justyou.com/contact-us/.

Please note - where there are significant changes, additional charges may apply.

I have missed my transfer, how do I get to the hotel?

We will provide all reasonable assistance to arrange suitable alternative transfers, this may be at your own cost. Please contact our 24/7 Operations Team on +44 1858 414 007 for assistance.

Please note - where there are significant changes or delays, additional charges may apply.

What if I can’t find my transfer?

If you have cleared customs and cannot locate your transfer after a reasonable waiting period, please call the 24/7 Operations team on +44 1858 414 007 for assistance.

Will my transfer be private or shared?

Your transfer may be shared with fellow travellers in your group or you may be travelling privately. This will vary depending on flight arrival times of other customers.

Where flight arrival times are similar for those travelling in your group, transfers to resort may be combined. There may be a short wait whilst other customers arrive, from different airports and collect their baggage.

I am arriving at a different airport to the group, can I arrange a transfer?

Our transfers are available from the airport of the related flight inclusive package. We are unable to arrange transfers to and from other airports, to or from other locations other than the first and last hotel and other than the specified flight inclusive arrival and departure day. You will need to make your own transfer arrangements.

I am arriving before the start date of my holiday, can I arrange a transfer?

Our transfers are available on the start date of your holiday with Just You.

Transfers on days other than the first and last day of your holiday are not available. You will need to make your own transfer arrangements.

Is there a limit on luggage I can take on the transfer? 

Luggage allowances on our transfers is the same as all our holidays, which is one piece of luggage/suitcase – with the dimensions of 76cm x 58cm x 25cm (30” x 23” x 10”) maximum weight of 44lb (20kg) per person, plus one standard piece of hand luggage.

Can I cancel my transfer?

You can cancel your transfer until 10 days before your start date, free of charge and receive a refund for any monies paid. If you are travelling within 10 days of departure, no refund will be given.