Essential Information


Please click here to download the Just You Essential Information

Medical Questionnaire

It is a requirement of the Terms & Conditions that you complete a medical questionnaire as required to assist Just You to ensure it complies with national and local regulations regarding public health. Failure to complete a questionnaire if required in the stipulated time frames may jeopardise your ability to travel. In these circumstances if you are denied or unable to travel due to non compliance normal cancellation terms and conditions will apply as contained within the terms and conditions.


As of 1st April 2020 Guaranteed Departures were suspended until further notice due to the Global COVID-19 Pandemic, all Terms and Conditions relating to Guaranteed Departures no longer apply. 

If you find an identical tour offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. By identical, we mean another tour which:

  • Visits the same destination(s).
  • Has the same duration (i.e. number of nights).
  • Offers the same number of included excursions.
  • Features accommodation of the same category and board basis and where applicable the services of a Tour Manager/Local guide.

If this happens we will refund the difference between the cost of the tour that you have booked with us and the price of the identical tour offered by our competitor. Plus we will give you an extra $100 per person towards a future booking. Refunds will be in the form of a credit towards future travel. Applicable to new bookings only.


If you qualify for a loyalty discount, the amount will depend on spend and tour type. The new booking must be made within 6 months of your return date and must depart within 12 months of the return date of your original holiday. 


On Just You holidays featured on this website, you may have the option of protecting your deposit payment.

Protected Deposits: If you cancel your booking of a Qualifying Holiday (as defined below) greater than 12 weeks prior to departure, and that cancellation is not a result of non-payment or any other breach of these Terms, your existing protected deposit will turn into a protected discount and continue to be held with us, it will be subject to these Terms. Protected Deposits must be used within 2 years of the cancellation date and may be applied as a discount towards another Qualifying Holiday. The Protected Deposit is not transferable and may only be used by you. Not all Just You holidays are included in the Protected Deposit offer. “Qualifying Holidays” means all Just You holidays with the exception of Global Explorer, Antarctic cruises, Festive holidays and any other holidays as specified by Just You.

For the avoidance of doubt, only the deposit amount will form part of the Protected Deposit. The Protected Deposit has no cash value. Only one Protected Deposit may be applied per person toward a Qualifying Holiday. A Protected Deposit must be applied to a new Qualifying Holiday booking, a Protected Deposit may not be applied to the same or similar dates of travel and if the protected deposit is transferred to a new qualifying holiday that is subsequently cancelled the protected deposit will continue to be held as a discount for future travel but must be used within 2 years from the original cancellation otherwise it will automatically expire.

The following tours are exempt from this offer

Global Explorer

Antarctic cruises

Festive holidays

Transfer Information

Customers who purchase a land only Just You trip and who are making their own flight arrangements are responsible for transferring to and from the airport to their hotel on their own.

Private transfers are no longer available to book.