UPDATE ON COVID-19

First posted: 28/01/2020 (Update: 21/05/2020)

Due to the ongoing COVID-19 global pandemic, we have made the difficult but necessary decision to review our holiday departures based latest Government of Canada advice, unfortunately this has led to the suspension of a number of our tours.

If your tour has been impacted a member of our team will be in contact with you. We are working through the impacted tours in order of departure date. 

Based on the latest travel advice all tours departing on or before 30th June 2020 have been suspended.

If your travel plans are beyond the 30th June 2020, please continue to check our website for updates.

Please note that we are dealing with an extraordinarily high number of calls from customers currently so we have diverted our resources to addressing communications to customers in departure date order.

Your money is completely safe. Any money paid to Just You is held in Trust until you return from your holiday. The Trust is governed by an independent third party – 100% protected no matter what.

The health, safety and security of our customers and staff continues to be our top priority.

We thank you for your patience and understanding while we work through this matter rest assured one of the team will be in contact with you soon.

If your tour has been suspended the below frequently asked questions may assist you.

Q: Why am I getting a Refund Credit Note?

The impact of COVID-19 is being felt everywhere. We are sorry that you have either decided to cancel your holiday or we have had to cancel your holiday due to the Government of Canada, and/or local partners guidance.

We know how important your holidays and we are sure that you have seen, the impact to the travel industry has been immense, so your support in transferring your holiday to a future date is hugely appreciated, your Refund Credit Note allows you to do this.

Your money is completely safe. Any money paid to Just You is held in Trust until you return from your holiday. The Trust is governed by an independent third party – 100% protected no matter what.

The Refund Credit Note can be used against a future booking with Just You. Your voucher must be redeemed by 31 July 2020 for travel by 31 July 2021 and if you have not redeemed it by this date we will be in contact with you.

Q: Why is there a delay in Just You contacting me?

We know that you have been waiting to hear from us and we apologise for the delay. Our teams have been working exceptionally hard to speak to as many customers affected by the impact of COVID-19. In accordance with Government Regulations our teams are now working from home and we are trying hard minimise the impact on the services we provide.

 

Previous Update: 15/05/2020)

Due to the ongoing COVID-19 global pandemic, we have made the difficult but necessary decision to review our holiday departures based latest Government of Canada advice, unfortunately this has led to the suspension of a number of our tours.

If your tour has been impacted a member of our team will be in contact with you. We are working through the impacted tours in order of departure date. 

Based on the latest travel advice all tours departing on or before 7th June 2020 have been suspended.

If your travel plans are beyond the 7th June 2020, please continue to check our website for updates.

Please note that we are dealing with an extraordinarily high number of calls from customers currently so we have diverted our resources to addressing communications to customers in departure date order.

Your money is completely safe. Any money paid to Just You is held in Trust until you return from your holiday. The Trust is governed by an independent third party – 100% protected no matter what.

The health, safety and security of our customers and staff continues to be our top priority.

We thank you for your patience and understanding while we work through this matter rest assured one of the team will be in contact with you soon.

If your tour has been suspended the below frequently asked questions may assist you.

Q: Why am I getting a Refund Credit Note?

The impact of COVID-19 is being felt everywhere. We are sorry that you have either decided to cancel your holiday or we have had to cancel your holiday due to the Government of Canada, and/or local partners guidance.

We know how important your holidays and we are sure that you have seen, the impact to the travel industry has been immense, so your support in transferring your holiday to a future date is hugely appreciated, your Refund Credit Note allows you to do this.

Your money is completely safe. Any money paid to Just You is held in Trust until you return from your holiday. The Trust is governed by an independent third party – 100% protected no matter what.

The Refund Credit Note can be used against a future booking with Just You. Your voucher must be redeemed by 31 July 2020 for travel by 31 July 2021 and if you have not redeemed it by this date we will be in contact with you.

Q: Why is there a delay in Just You contacting me?

We know that you have been waiting to hear from us and we apologise for the delay. Our teams have been working exceptionally hard to speak to as many customers affected by the impact of COVID-19. In accordance with Government Regulations our teams are now working from home and we are trying hard minimise the impact on the services we provide.


Previous update: 11/04/2020

Due to the evolving COVID-19 global pandemic, we have made the difficult but necessary decision to suspend all tours departing between 16th March, 2020 and 30th April, 2020.

Many Governments around the world have been issuing travel advisories recommending against travel to countries affected by the COVID-19 outbreak. Some countries have also introduced entry restrictions, including but not limited to; denial of entry, enhanced medical screening, and quarantine for anyone who has recently travelled through countries that have been affected by COVID-19. The safety and security of our passengers and staff is our top priority, and this is a precautionary measure to protect our travel community at this time. 

We are currently in the process of contacting any customers who have been impacted by the latest travel advice.

Given this is an evolving situation if you have travel plans beyond 1st May, 2020 please check our website regularly for updates.

We are dealing with an extraordinarily high number of calls from customers currently. As the health and safety of our travellers is our top priority, we have diverted our resources to addressing communications from passengers currently away or about to depart.

We thank you for your patience and understanding while we work through this matter.


Previous update: 15/03/2020

Following the COVID-19 Coronavirus outbreak and the current Government of Canada travel advisory we understand that our customers are concerned about their upcoming vacation.

We are currently in the process of contacting any customers who have been impacted by the latest travel advice.

At this time if you have not been contacted by Just You then your vacation currently remains unaffected. We will continue to monitor the situation and take guidance from the Government of Canada. If the advice changes, we will contact all impacted customers as soon as possible.

The wellbeing and enjoyment of our customers is of the utmost importance. We thank you for your patience and understanding while we work through this matter.


Previous Update: 10/03/2020)

Following the COVID-19 Coronavirus outbreak in the Hubei Province and the current Government of Canada travel advisory we understand that our customers are concerned about travelling to China and Italy at this time.

We have therefore decided to cancel all tours to China departing before May 31st, 2020.

On 9th March 2020, the Government of Canada updated its advice regarding travel to Italy. We will be cancelling all tours to Italy departing on or before April 2nd, 2020.

We are currently in the process of contacting any customers who have been impacted by the latest Government of Canada advice.

At this time holidays to all destinations, other than the specified China and Italy holidays, remain unaffected. We will continue to monitor the situation and take guidance from official channels. If our position changes, we will contact all impacted customers as soon as possible.

The wellbeing and enjoyment of our customers is of the utmost importance. We thank you for your patience and understanding while we work through this matter.


Previous update: 05/03/2020

Following the Government of Canada travel advisory regarding COVID-19 (coronavirus), Just You has cancelled its tours to affected regions in Northern Italy departing before 30th June 2020.

We are currently in the process of contacting all impacted customers. If you are affected, we will be in touch to discuss and assist you with your vacation plans.

At this time, vacations to all destinations, other than the specified Italy vacations and vacations to China, remain unaffected.

We will continue to monitor the situation and take guidance from official channels. If our position changes, we will contact all impacted customers as soon as possible.

The wellbeing and enjoyment of our customers is of the utmost importance.

Click here to read the latest advisory: https://travel.gc.ca/travelling/health-safety/travel-health-notices/215

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