At Just You we are committed to protecting your privacy. This data protection policy sets out how we will use your personal data after it has been collected by us through our website, brochures, speaking to our customer services staff or otherwise. This policy may be updated from time to time and we will contact you if there are any changes.
Where ‘you’ are referred to in this policy, this shall mean you and every member of your party. You should ensure that all your party members have read this policy and agree that you may act on their behalf in dealing with us.
Just You is part of G Touring Limited. Our registered office is at Compass House, Rockingham Road, Market Harborough, Leicestershire, LE16 7QD. Registered in England with company number 04956006. For your protection, we are registered under the Data Protection Act 1998 and have made appropriate notifications to the Information Commissioner’s Office. Personal data relating to individual customers is collected, processed, stored and used securely and in accordance with relevant data protection laws. Personal data shall only be kept for as long as is necessary or required by law.
What we collect and why
When you make an enquiry, join our mailing list or book a tour with Just You we may need to collect information about you including (but not limited to) your name, contact details and company name and position (if applicable). We may also collect such data if you enter competitions, register for promotions, take part in surveys, provide us with feedback or make use of our ‘call you back’ facility. We may also collect payment details and/or relevant health information to process bookings.
We require this information to understand your needs and provide you with the service you have requested. We use it to advise you of information concerning your tour booking, enquiry or other transaction.
With your consent, we may use the information to advise you of our new services, products, promotions, special offers and/or other information which we think will be of interest to you. You may withdraw your consent at any time. We may use your data for our business management and operation and for monitoring and customer care purposes in order to achieve our aim to provide you with the highest standard of quality and service and increase our customers’ choices wherever possible.
Some of the information we collect may be ‘sensitive personal data’ (for example ‘special requirements’ data relating to disability, diet, health or religion) in which case we will only collect, retain and pass it on with your positive consent other than in the case of emergencies whilst on one of our tours when it may be necessary to share this information with doctors, next of kin, our insurers, advisors or your medical insurers.
Who else do we give your details to?
Just You is part of G Touring Limited. We may share your personal information with other G Adventures companies in order to provide you with the latest news and offers on products or services which may be of interest to you.
We may share your information with our credit checking companies, public authorities (e.g. customs/immigration), companies who process data on our behalf or to our professional advisers.
With your consent, we may also share your information with carefully selected market research companies that may contact you (by email, telephone or otherwise) to help us understand your preferences and help us to improve our products and services and the customer experience.
You may withdraw your consent at any time. We may pass on your personal details to those companies or organisations that need to know them in order that your tour or other service or product can be provided. For example, the tour operator and related or affiliated companies, the airline, hotel or credit card company, governments, immigration, port state control, police, flag state and other competent authorities and or as required by law. This may include the transfer of information outside the European Economic Area where data protection controls may not be as strong as in the UK. When you make a booking or enter into a transaction this means you consent to our passing on such details.
On all of our direct marketing and email communications you will be given the opportunity to opt-out of receiving such communications in the future. If you do not wish us to use your data for direct marketing and email purposes or to pass your details to carefully selected third parties, please contact us at Data Administration, Compass House, Rockingham Road, Market Harborough, Leicestershire, LE16 7QD, England.
Cookies - What are they? How do we use them?
Many websites use 'cookies' to help to improve the service provided on the website.
'Cookies' are small pieces of information that are stored by your browser on your computer's hard drive.
For more info on the cookies we are using, please view our Cookies Info page
Other web sites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place procedures to safeguard and secure the information we collect. We use encryption when collecting or transferring sensitive or financial data.
By disclosing your personal data to us,whether using our website, telephone services or otherwise, you consent to the collection, processing and use of your personal information by Just You in accordance with the terms of this Data Protection Policy.
Data Subject Access Request
You are entitledto ask us by letter what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. There is a maximum charge of CAD$20 for this service and we will respond to legitimate requests within 40 days of receiving your written request and fee.
If you have any questions about theJust You Data Protection Policy, please contact us at Just You, Data Administration, Compass House, Rockingham Road, Market Harborough, Leicestershire, LE16 7QD, England