UPDATE ON COVID-19
Information still current as 30/03/2022
The effects of the COVID-19 Pandemic has changed our world dramatically. One thing that has not changed is the wellbeing and safety of our customers and team remains our top priority.
We continue to follow Government of Canada advice regards holiday departures.
Holidays departing BEFORE 2nd January 2022
We have taken the difficult decision suspended ALL holidays departing before 2nd January 2022. If your holiday has been impacted by this decision, you will either receive an e-mail communication advising you and guiding you through the next steps or a member of our team will be in contact with you. We are working through the impacted holidays in order of departure date.
Please make sure that you check your “junk mail” as sometimes e-mails can be automatically directed.
100% Protection
Your money is completely safe, all Just You holidays are financially protected. As a business we are quite unique in that all customer money is held in an independent Trust Fund controlled and governed by Independent trustees. This means it is 100% protected no matter what, we only receive the money from your holiday once you have returned from holiday.
We hope that the below frequently asked questions may assist you.
-
You will automatically receive a Refund Credit Note (RCN) to the full value of any monies you have paid us for your holiday. This RCN is fully financially protected by our independent Trust Fund as per the above. Your RCN allows you the flexibility to re-book your holiday for a later date.
Previous COVID-19 Updates
-
The effects of the COVID-19 Pandemic has changed our world dramatically. One thing that has not changed is the wellbeing and safety of our customers and team remains our top priority.
We continue to follow Government of Canada advice regards holiday departures.
Holidays departing BEFORE 31st October 2020
We have suspended ALL holidays departing on or before 31st October 2020.
If your holiday has been impacted by this decision, you will either receive an e-mail communication advising you and guiding you through the next steps or a member of our team will be in contact with you. We are working through the impacted holidays in order of departure date.Please make sure that you check your “junk mail” as sometimes e-mails can be automatically directed.
Holidays departing ON OR AFTER 1st November 2020
If your holiday is on or after 1st November 2020 please continue to check our website for updates. Whilst we will endeavour to resume operations as early as possible, and remain optimistic, each decision will be on a case by case basis, the well-being of our customers and staff is always our top priority. Given the fluidity of the changing situation our policy will be to advise customers a minimum of five weeks before departure whether a trip will be able to operate or not.
Please note that we are dealing with an extraordinarily high number of calls from customers currently, our team are working tirelessly to ensure all updates are updated quickly and accurately and we have diverted our resources to addressing communications to customers in departure date order. We appreciate that you may be desperate to discuss your holiday plans for November/December however if you have not heard from us that means your holiday is still going ahead. This may change in due course and if it does we will be in touch with you.
100% Protection
Your money is completely safe, all Just You holidays are financially protected. As a business we are quite unique in that all customer money is held in an independent Trust Fund controlled and governed by Independent trustees. This means it is 100% protected no matter what, we only receive the money from your holiday once you have returned from holiday.